Return & Refunds policy

We prioritize our buyers’ satisfaction. If the product falls short of your expectations, you can request a replacement or full reimbursement under 28 return / refund policy, provided the product is unused. To initiate this process, ensure the product is in its original packaging. When returning, please provide your full name, item number, and purchase date for a smoother replacement or refund process. Don’t forget to reach out to us for assistance.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we gladly accept returns within 28 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at sales@stoneagedecor.com.au to obtain a return authorisation. Once your return is authorised, please securely package the item and include a copy of your original invoice or receipt. Return shipping costs are the responsibility of the customer.

Refunds

Once your returned item is received by us, our team will carefully inspect it to ensure that it meets the criteria for a full refund. This inspection involves checking the item to ensure it is in its original condition, including packaging, tags, and any accompanying accessories.

If the item passes this inspection and is indeed in its original condition, we will promptly issue you a full refund. This refund will typically be issued using the same payment method that was used for the original purchase. For example, if you made the purchase using a credit card, the refund will be credited back to that same credit card.

The time it takes for the refund to appear in your account can vary depending on your bank or credit card company's processing times. However, we strive to process refunds as quickly as possible to minimize any inconvenience for our customers.

If, for any reason, the returned item does not meet the criteria for a full refund (e.g., it shows signs of use, damage, or missing components), we will contact you to discuss the next steps. This may include offering a partial refund or returning the item to you.

Please note that our refund policy is designed to ensure fairness to all customers while also maintaining the quality and integrity of our products. If you have any questions or concerns about the refund process, please don't hesitate to contact our customer service team for assistance. We're here to help and want to ensure your satisfaction with every purchase.